Support

Welcome to Chetan Kumar's HubSpot CMS Development Support. We are committed to providing you with exceptional customer service and assistance. Please read the following information to learn about our support policies and how to get help when you need it.

Contacting Support

1. Quick Live Support: For all support inquiries, you can reach us at our LinkedIn Account. We strive to respond to your messages within 1 hour, during our regular business hours from EST.

2. Email Support: Rest assured that we will promptly respond to your email within 24 hours. Feel free to reach out to us directly at kumarchetan.npr@gmail.com.

3. Response Time: We make every effort to respond promptly to your support requests. Our typical response time is 24 hours, but during busy periods, it might take slightly longer. Rest assured, we will address your concerns as quickly as possible.

Scope of Support

1. Supported Services: Our support is primarily focused on issues related to the development services we provide for HubSpot CMS. This includes assistance with any issues or questions related to the assets (modules and themes) purchased from the HubSpot Marketplace.

2. Service Exclusions: Support does not cover general consulting, training, or issues unrelated to our specific development services. Additionally, we cannot provide support for any third-party integrations or customizations made by others.

Troubleshooting Tips

Before reaching out to our support team, consider the following troubleshooting tips that might help resolve your issue more quickly:

1. Documentation: Check our website's documentation and knowledge base for guides and articles related to your query.

2. Clear Description: When contacting support, provide a clear and detailed description of the issue you are facing, including any error messages and steps to reproduce the problem.

Bug Reporting

If you encounter what you believe to be a bug in our assets or development services, please follow these steps to report it:

1. Email: Send an email to kumarchetan.npr@gmail.com with "Bug Report" in the subject line.

2. Description: Include a thorough description of the bug, steps to reproduce it, and any relevant screenshots.

3. Version Information: Provide details of the version of the asset or service you are using.

Feedback and Suggestions

We highly value your feedback and suggestions. If you have any ideas for improving our services or assets, please feel free to share them with us via email at kumarchetan.npr@gmail.com.

Service Level Agreement (SLA)

While we strive to resolve issues as quickly as possible, please note that our support is subject to a Service Level Agreement (SLA). The SLA outlines our commitment to response times and issue resolution. You can find more details about our SLA in our Terms and Conditions.

Thank You for Choosing Us!

We appreciate your business and trust in our HubSpot CMS Development services. Our support team is here to assist you, so don't hesitate to contact us whenever you need help or have any questions.